Tag: Practice Management

When seeking approval on a new software solution to improve operational, financial, or clinical outcomes, a business case can help you gain executive support and guide your healthcare organization through the process of selecting, adopting, and adapting to proposed new technologies.

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“A well-thought-out business case offers an opportunity for clinicians to bring about evidenced-based change in clinical practice. It is a powerful tool that can have a significant impact on healthcare services and patient outcomes … the role of a business case is to justify the need for change, argue its value, gain support from leadership, and illustrate how it can be sustainably implemented.”
British Journal of Hospital Medicine

A business case is a comprehensive document that outlines the justification for undertaking a particular project, purchase, initiative, or change within an organization. It serves as a tool for better decision-making, providing a structured and evidence-based rationale for investing resources, time, and effort.

Your business case should clearly communicate the potential benefits, risks, and costs associated with the proposed action, enabling stakeholders and decision-makers to make informed decisions.

Free Business Case Template
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components of a business case

  • Engage key stakeholders and help them see the importance of the opportunity.
  • Help decision-makers understand why the chosen solution is superior and establish a framework for ongoing performance measurement.
  • Demonstrate financial implications and advantages.
  • Provide information on potential challenges and how they will be addressed throughout implementation and beyond.

“Nearly 80% of doctors have experienced a distressing patient event in the last year, and many go on to suffer from depression, anxiety, and PTSD.” (AAMC)

Physicians face a unique set of challenges that can take a toll on their mental and physical health. Due to the nature of their profession, they are likely to experience traumatic and distressing events, sometimes daily.  

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“Exposure to traumatic events is an unavoidable part of medical practice. From the beginning of medical education when students first lay eyes on cadavers through their later years as seasoned physicians, the very nature of medicine is to come closer to death and serious injury than the rest of society. Physicians also experience traumatic events such as workplace violence at rates higher than most occupations. When natural and man-made disasters occur, hospitals and physicians bear the brunt of caring for those injured and sickened.”

Physician Mental Health and Well-Being

And according to the Journal of Patient Safety, a majority of providers involved in adverse clinical events suffer from troubling memories, experiencing anxiety, anger, remorse and distress. (AAMC) 

In addition to the exposure to traumatic events that can cause PTSD and increased stress, the pressure and demanding nature of medical practice contribute to burnout. Long hours, high patient volumes, and administrative burdens are further exacerbating the mental health challenges faced by healthcare professionals. 

“A record 93% of surveyed physicians say they feel burned out on a regular basis, 49% say their workload has become unsustainable, and only 38% say they believe their practice is on solid financial footing.” (athenahealth) 

Physicians may downplay their emotional responses to distressing situations, leading to underreporting of trauma-related symptoms. This normalization can perpetuate a culture of silence around mental health issues and prevent individuals from seeking help. 

In response to these challenges, it’s essential for healthcare institutions to prioritize the implementation of comprehensive strategies aimed at supporting the mental health of their physicians.  

By addressing the root causes of traumatic stress and job-related stressors, and taking steps to support physicians and promote well-being, hospitals can create a supportive environment that fosters resilience, reduces burnout, and promotes the overall well-being of their medical professionals. 

“The issuing of measures to reduce traumatic stress symptoms is a chance for hospitals to promote mental health, work ability and commitment to the company by their employed physicians. Further programs to reduce job-related stress, especially constant work interruptions, could be an additional improvement for the physicians’ mental health.” (BMC Psychiatry.) 

Cognitive, behavioral, and mindfulness-based approaches are effective in reducing stress in medical students and practicing physicians. There is emerging evidence that these models may also contribute to lower levels of burnout in physicians. (The Journal of Nervous and Mental Disease) 

Cognitive Interventions

Cognitive interventions focus on identifying and changing dysfunctional thought patterns and beliefs that contribute to anxiety and burnout. This approach is based on cognitive-behavioral therapy (CBT) principles. For physicians, cognitive interventions might involve challenging unrealistic expectations, perfectionism, catastrophizing thoughts, and other cognitive distortions common in high-stress environments. By teaching medical professionals to recognize and reframe negative thoughts, cognitive interventions aim to reduce anxiety and prevent burnout by promoting more adaptive coping strategies. 

Behavioral Interventions 

Behavioral interventions target specific behaviors that contribute to anxiety and burnout among physicians. These interventions might include strategies such as time management techniques, relaxation training, assertiveness training, and boundary-setting skills. By teaching physicians to manage their behaviors more effectively, interventions can help reduce stressors, increase resilience, and improve overall well-being. 

Mindfulness Interventions 

Mindfulness interventions involve cultivating present-moment awareness and non-judgmental acceptance of one’s thoughts, feelings, and bodily sensations. Practices such as mindfulness meditation, mindful breathing, body scans, and mindful movement are commonly used in these interventions. Mindfulness has been shown to reduce anxiety, improve emotional regulation, enhance resilience to stress, and decrease burnout among medical professionals by fostering a greater sense of self-awareness and composure. 

Peer support programs play a crucial role in mitigating physician stress and burnout by providing a supportive environment for physicians to connect, share experiences, and seek assistance.  

For example, the Center for Professionalism and Peer Support developed a 1:1 peer support program that helps clinicians after significant emotionally stressful events, offering a safe way for clinicians talk about their experience and emotions with an empathetic peer.  

The intended outcomes are “to help the impacted clinician with emotional healing and wellness, to facilitate early reporting of adverse events, and to enable and promote compassionate and transparent disclosure and apology.” (Brigham and Women’s Hospital) 

By fostering a culture of peer support and collaboration, healthcare organizations can create a supportive environment that enhances the mental health and resilience of their medical professionals. 

Leveraging technology to automate tasks, streamline workflows, and support physician well-being can help mitigate the impact of stress and burnout on medical professionals. 

Healthcare professionals often spend a significant amount of time on administrative tasks, such as documentation, data entry, and scheduling appointments. Implementing technology that automates these documentation processes can allow physicians to spend more time on patient care and less on paperwork.  

Clinical decision support systems can provide diagnostic assistance and treatment guidelines to healthcare providers. By integrating clinical decision support tools into EHR systems, physicians can access real-time clinical information, alerts, and reminders, helping them make informed decisions and avoid errors. This not only improves patient safety but also reduces cognitive load and decision-making fatigue among physicians. 

Efficient workflows reduce the likelihood of bottlenecks, errors, and delays. By optimizing processes such as patient intake, referral management, and diagnostic testing, healthcare organizations can improve throughput and reduce wait times for both patients and providers. This not only enhances the overall patient experience but also reduces frustration and stress among physicians. 

Freeing up time for patient care and enhancing clinical decision-making helps enable physician providers to focus on delivering care to their patients while also prioritizing their own mental and physical health. 

The Physician Support Line is a free and confidential support line providing support for physicians and medical students. No appointment is necessary. 

State Physician Health Programs (PHPs) provide confidential peer-to-peer services to physicians. 

By recognizing the unique stressors faced by physicians and implementing comprehensive strategies to support their mental health, healthcare organizations can foster a culture of resilience, compassion, and well-being. Working together to prioritize physician well-being and creating supportive environments helps create a healthier future for both physicians and the patients they serve. 

Explore how workflow automation can help manage physician distress by enhancing efficiency in your organization: Contact Us 

This business case template can help you articulate and structure the key points of your business case, making it easier to communicate with stakeholders, decision-makers, and team members within your healthcare organization:

  • Ensuring a professional and consistent appearance throughout the presentation
  • Helping stakeholders understand complex concepts
  • Enhancing credibility and confidence in your business case

Download and edit the flexible slides to outline and create your persuasive presentation with tailored information that addresses unique concerns and objectives for your healthcare organization.

Powerpoint Slides from The Business Case Template

For each slide, you will find a completed example of a slide to reference and delete, plus a blank template to use in the final version of your presentation.

Modify the content in a way that works best for your situation and organization. Take out or add additional slides as you see fit.

Getting Buy-In for a New Healthcare Software Solution
Learn best practices for compiling your research and information for a persuasive business case in this free e-book.

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Dr. Michael Ruma, MD, MPH, FACOG is a Maternal-Fetal Medicine Specialist for Perinatal Associates of New Mexico, a leader in outstanding high-risk pregnancy care. Watch as he shares how AS Software helped his practice grow and thrive while saving valuable time previously spent on ultrasound documentation.  

Challenge

Without an automated ultrasound reporting system in use, clinicians at Perinatal Associates of New Mexico were limiting time with patients to manually type ultrasound reports and locally print them. The inefficient ultrasound documentation process was a large time burden hindering growth at the practice. 

Solution

Dr. Ruma engaged AS Software to help drive efficiency by automating and organizing the reporting and review process: 

  • Allowing all images to be easily accessed remotely, from anywhere in the world 
  • Efficiently creating high-quality, succinct reports for referring providers that are easy to read 
  • Quickly faxing and sending information through integration with Greenway EHR
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“A dramatic amount of growth happened over the last decade because AS Software allows us to be highly efficient and organized, with great connectivity to electronic medical records.”
Dr. Michael Ruma
President, Perinatal Associates of New Mexico

Results

AS Software automation significantly reduced the time required to create an ultrasound report from 5-7 minutes to 30-60 seconds. This efficiency enabled the practice to expand services, accommodate more patients, and establish additional offices and satellite sites. In the first year alone, the practice increased its study volume while reducing documentation time by 86%*.

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“We were able to move through the day faster and more efficiently, which allowed us to see more patients and ultimately achieve financial improvement,” noted Dr. Ruma

In the first full year of using AS Software, Perinatal Associates of New Mexico experienced a 23% increase in patient volume, resulting in a $315,000 increase in practice revenue.

Dr. Ruma and the team at Perinatal Associates of New Mexico continue to partner with AS Software to optimize their healthcare practice, achieving significant improvements in staff efficiency, business growth, and patient outcomes.

Learn more about reducing ultrasound documentation time with automation: Get a Demo 

*This percentage is determined conservatively by taking the higher end of the initial timeframe—7 minutes, or 420 seconds—and comparing it to the higher end of the post-automation time of 60 seconds. By subtracting the post-automation time from the pre-automation time, dividing by the pre-automation time, and multiplying by 100, we find that each report now takes 360 seconds less to complete, multiplying savings across each report and significantly increasing the practice’s efficiency.

When choosing the right ultrasound structured reporting software, there are many important questions to consider as you evaluate each vendor's features and benefits.

In the Buyer's Guide, you will get:

  • The top four areas to consider
  • Key goals and questions
  • A list of key tech features

Download now to ensure you choose the best-fit software for your organization.